At Zoey Focus, we aim to provide our customers with high-quality photography accessories, camera accessories, and lens accessories. If you are not fully satisfied with your purchase, this policy outlines the conditions under which returns and refunds are accepted.
Eligibility for Returns
To be eligible for a return, the following conditions must be met:
- The item must be returned within 7 days of delivery.
- The product must be unused, in its original condition, and in the original packaging.
- Proof of purchase, such as the order confirmation or receipt, must be provided.
Non-Returnable Items
Certain items cannot be returned, including:
- Products damaged due to mishandling or improper use.
- Items not returned in their original condition or packaging.
- Customized or special-order products.
Return Process
To initiate a return, please contact us at [email protected] with your order details and reason for return. Our team will guide you through the return process. Customers are responsible for return shipping costs unless the item was delivered damaged or incorrect.
Damaged or Incorrect Items
If you receive a damaged or incorrect product, please notify us within 48 hours of delivery with photographic evidence. We will arrange for a replacement or full refund at no additional cost to you.
Refunds
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 7–10 business days and issued in cash upon delivery pickup confirmation or through other agreed arrangements.
Exchanges
Zoey Focus does not offer direct exchanges. If you wish to replace a product, you will need to return the original item (if eligible) and place a new order.
International Orders
As Zoey Focus operates worldwide, return and refund processing times may vary depending on location and shipping providers.
Contact Us
For any questions regarding returns and refunds, please reach out to us at [email protected]