Returns and Refunds Policy

Zoey Focus is committed to providing high-quality photography equipment and ensuring customer satisfaction. If you are not completely satisfied with your purchase, please review our Return and Refund Policy below. Return Requests To initiate a return, you must request a return authorization by emailing us at [email protected] within 30 days of receiving your order. Please include your order number and the reason for the return in your email. We will respond promptly with instructions.Eligibility for Returns To be eligible for a return, items must meet the following criteria: – Items must be unused and in the original packaging. – All accessories, manuals, and parts must be included. – Returns must be initiated within 30 days of the delivery date.Return Shipping Customers are responsible for the cost of return shipping, unless otherwise agreed upon in writing. We recommend using a trackable shipping service or purchasing shipping insurance for items over $75, as we cannot guarantee that we will receive your returned item.Refund Process Once we receive your returned item and verify its condition, we will process your refund within 7-10 business days. Refunds will be issued to the original payment method used for the purchase.Damaged or Defective Items If you receive a damaged or defective item, please contact us immediately at [email protected] with your order details and a description of the issue. We will work with you to resolve the problem, which may include sending a replacement or issuing a refund.International Returns For customers outside the United States, please note that international return shipping costs are the responsibility of the customer. Be aware of any customs duties or taxes that may apply when returning items to us.Thank you for choosing Zoey Focus. We appreciate your understanding and support!